SUNINE
SERVICES & SUPPORT

Support Across the Full Project

From material testing and solution planning to installation, training and long-term technical support.

OUR SERVICES

Practical support at every stage

One coordinated team helps move your project from a marking requirement to stable production.

01

Application Consultation

Review materials, marking content, quality targets and production conditions before selecting equipment.

02

Sample Testing

Test customer samples and optimize laser parameters to verify contrast, precision and cycle time.

03

Solution Design

Develop equipment configuration, fixtures, safety protection and line-integration requirements.

04

Installation & Training

Support equipment setup, commissioning and operator training for smooth production launch.

05

Remote Technical Support

Provide timely troubleshooting, parameter guidance and software assistance when questions arise.

06

Maintenance & Spare Parts

Help customers plan maintenance and obtain suitable replacement parts for long-term operation.

PROJECT WORKFLOW

A clear path from sample to production

  1. 01

    Requirement Review

    Confirm material, content, speed and integration needs.

  2. 02

    Testing & Proposal

    Verify the process and prepare a suitable configuration.

  3. 03

    Production & Delivery

    Build, inspect and prepare the system for shipment.

  4. 04

    Commissioning & Support

    Launch production and provide continuing assistance.

VIDEO TRAINING CENTER

Basic installation

10 videos
TECHNICAL SUPPORT

When you need help, give us the
right information.

Providing a few technical details helps our team understand the issue faster and recommend the right next step.

01

Machine Model

Tell us the machine model and configuration.

02

Material

Share the material and workpiece information.

03

Marking Result

Provide a photo or video of the current result when possible.

04

Parameters

Include current marking settings and software information.

NEED ASSISTANCE?

Let SUNINE help you keep
production moving.

Whether you are selecting a laser, preparing for installation or troubleshooting an existing system, our team is ready to support your application.

Talk to SUNINE
FAQ

Common support questions.

What type of engineering support can SUNINE provide?
  • Remote troubleshooting assistance
  • Guidance on laser source, optics and cooling system checks
  • Process optimization support
Can the engineering support team diagnose issues remotely?

Yes. In most cases, we can perform an initial diagnosis remotely based on:

  • Alarm screenshots
  • Log files
  • Photos and videos
  • Process parameters
  • Machine configuration details
What issues can typically be resolved remotely?
  • Parameter setting verification
  • Alarm interpretation
  • Focus adjustment guidance
  • Laser source status checks
  • Chiller and cooling system checks
  • Basic communication protocol checks
What information should be provided before requesting support?
  • Machine model
  • Serial number
  • Laser source model
  • Alarm code
  • Description of the issue
  • Photos or videos
  • Process parameters
  • Material details